Author(s)

Kaitlyn Howarth

Date Approved

9-21-2012

Document Type

Thesis

Degree Name

M.A. Higher Education

Department

Educational Services, Administration, and Higher Education

College

College of Education

First Advisor

Sisco, Burton

Subject(s)

Student unions

Disciplines

Higher Education

Abstract

The primary purpose of this study was to explore whether students at Rowan University were satisfied with the services offered by the Chamberlain Student Center in February 2012. Satisfaction data were collected by means of a 42-item survey using Likert-scale items. The survey was distributed to 500 students identified as SGA club/organization leaders and senators and general users of the facility. Data analysis suggest that a majority of the study body at Rowan University are satisfied with the level of customer service, meeting rooms and spaces, student activities, and other services provided at the Chamberlain Student Center. The findings also suggest there is dissatisfaction with the food services located in the Chamberlain Student Center. Finally, data suggest that the changes made as a result of a previous study conducted by Malagieri in 2008 are creating positive changes in regards to customer service and levels of satisfaction at the Chamberlain Student Center.

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