Document Type
Article
Version Deposited
Published Version
Open Access Funding Source
Other
Publication Date
8-24-2024
Publication Title
Psychology and Marketing
DOI
10.1002/mar.22110
Abstract
While discourse on technology and consumer well-being has been at the forefront of academics' and practitioners' agendas, the theoretical understanding of the complex interplay between technology and consumer well-being has remained tenuous. To address this gap in our understanding of technology's influence on consumer well-being, this research provides a comprehensive literature review of recent articles published in Psychology & Marketing. Findings indicate a double-edged sword where technology has the propensity to not only foster a state of negative well-being but can also enhance consumers' well-being. Additionally, a technology well-being paradox is uncovered whereby technology is used to manage the negative effects of technology use. Accordingly, we introduce the Technology and Consumer Well-being Paradox Model that incorporates technology's propensity to enhance, diminish, and manage eudaimonic and hedonic consumer well-being. Furthermore, the influence of the purpose of technology use and changes to consumer well-being over time with technology use are also considered. Finally, we provide pertinent avenues for future research to further understanding on the technology and consumer well-being paradox.
Recommended Citation
McLean, G., Krey, N., & Barhorst, J. B. (2024). Revealing the double-edged sword: Introducing the Technology and Consumer Well-being Paradox Model. Psychology & Marketing, 1–16. https://doi.org/10.1002/mar.22110
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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© 2024 The Author(s). Psychology & Marketing published by Wiley Periodicals LLC.