Date Approved


Embargo Period


Document Type


Degree Name

M.A. in School Business Administration


Educational Services and Leadership


College of Education


Capasso, Ronald L.


School employees--Rating of; Teachers' assistants


Elementary and Middle and Secondary Education Administration


The purpose of this study was to examine development of an evaluation instrument for non-certificated staff. This instrument would clearly recognize the valuable contributions of this important and often overlooked group of employees and provide a tool to promote improved job performance.

Individuals participating in the study were the School Business Administrator, 86 non-certificated staff, three head custodians and three principals. Non-certificated employees were surveyed using a written questionnaire to determine their opinions of evaluations and job performance motivators. The head custodians and principals participated in informal interviews regarding existing practices. Five non-certificated staff participated in personal interviews about employee recognition programs, performance evaluations and general concerns about their role in the operation of the district. Responses were summarized to determine the types of items that non-certificated employees believed were important in their job evaluation and motivators to improve job performance.

Results of the study show that the evaluation instruments need improvement and an employee recognition program will motivate employees. The most significant finding was that this group of employees needs a process where they can communicate their needs, concerns, recommendations and suggestions about their individual jobs without repercussions from their immediate supervisor.