Date Approved


Embargo Period


Document Type


Degree Name

M.A. in School Administration


Educational Services and Leadership


College of Education


Johnson, Theodore


Educational technology; Voice mail systems


Elementary and Middle and Secondary Education Administration


The purpose of this study was to implement a district-wide voice messaging service that will bridge the gap between our parents and teachers, as well as to provide teachers, parents, and community a communications tool to ensure access and awareness with continuous information and education to all members of the school community.

Surveys were issued before and after the implementation of the Hotline to assess how families felt about the type and quality of communications they have with teachers and administrators at their children's school. Families from elementary, middle and high school were randomly selected to participate. This approach is commonly known as stratified random sampling because the population was stratified into subpopulations. "Families" was the stratifying variable. Information from the surveys was tabulated and analyzed using simple statistical procedures.

Even though this study was conducted within a limited amount of time, data collected from parents and teachers indicated that the there is a need to increase levels of communications between parents and school. Results indicated that the Hotline is a technological tool that could potentially help develop trust and build a culture of conversation that could lead to actions as people form relationships based on common concerns.