Date Approved


Embargo Period


Document Type


Degree Name

M.A. in School Business Administration


Educational Services and Leadership


College of Education


Capasso, Ronald


Vineland Public Schools (Vineland, N.J.); Interns (Education); School administrators--Training of


Elementary and Middle and Secondary Education Administration


The intent of this study was to show how the Vineland School District could increase its efficiency to meet staff requests to solve computer problems through the use of a help desk system. The intern distributed surveys to district employees before the help desk was implemented. After the help desk system is in place, post questionnaires will be distributed defining satisfaction levels in service and support and determining the effectiveness of a help desk.

There were two major research instruments used in the study for the Vineland School District, surveys and personal interviews. The purpose behind both of these instruments was to gather as accurately as possible, opinions about the benefits of developing a help desk from district employees.

It was found that the district was well overdue for change. Nearly everyone polled wanted to see more resources allocated for hardware and software support, and additional staff training. Frustration was evident at every level, and it was obvious the district needed a little guidance in meeting its technology objectives.