Date Approved


Embargo Period


Document Type


Degree Name

Ed.D. Doctor of Education


Educational Services and Leadership


College of Education


Hajime Mitani, Ph.D.

Committee Member 1

James Coaxum, Ph.D.

Committee Member 2

Yang Yang, Ph.D.


Universities and colleges--Employees--Job satisfaction


Higher Education


The purpose of this study was to examine the overall employee job satisfaction level, explore intrinsic and extrinsic factors with a focus on investigating whether senior management and supervisor are associated with the job satisfaction level among employees of business operations. Smerek and Peterson's (2007) model for assessing job satisfaction and Herzberg's (1959) two-factor motivation theory serve as frameworks. In addition, because the study was conducted in the midst of the pandemic, the impact of the COVID-19 pandemic on employees' feelings toward their job was also examined in the study. The study results indicate the ability of the five dimensions of factors to predict the job satisfaction levels of the employees of business operation divisions. The research determined the level of the variability of each dimension of factors based on the conceptual model through descriptive statistics, t-tests, and multi-regression. The findings identified that work itself, responsibility, and good feelings about the organization were the best positive predictors of job satisfaction in a university setting. And the COVID-19 Pandemic did not relate to employees' feelings toward their job.