Date Approved
9-28-2022
Embargo Period
10-3-2022
Document Type
Dissertation
Degree Name
Ed.D. Doctor of Education
Department
Educational Services and Leadership
College
College of Education
Advisor
Monica Reid Kerrigan, Ed.D.
Committee Member 1
Steven Rose, Ed.D.
Committee Member 2
Joanne Damminger, Ed.D.
Subject(s)
Community college students--Services for
Disciplines
Community College Leadership | Higher Education
Abstract
The purpose of this explanatory, sequential mixed methods study was to understand and explore students' perceptions of advising services before, during, and after an institution has transitioned to a One Stop Student Services Center. The research compared pre-existing data obtained from the Ruffalo Noel Levitz Student Satisfaction Inventory results between the years of 2014, 2016, and 2018 to student interviews conducted in spring of 2021. The reason that this method was chosen is because the researcher wanted to understand more why students rated their academic advising experience as they had when they responded to the RNL-SSI. Overall, students expressed increased levels of satisfaction, at statistically significant levels, with academic advising after the institution transitioned to the one stop student services center. Within the context of the study, implications for policy, practice, and future research are discussed.
Recommended Citation
Keith, Heather M., "TRANSITIONING TO A ONE STOP STUDENT SERVICES CENTER AT A COMMUNITY COLLEGE: A MIXED METHODS APPROACH TO ANALYZING STUDENT SATISFACTION WITH ADVISING SERVICES" (2022). Theses and Dissertations. 3064.
https://rdw.rowan.edu/etd/3064
