Date Approved


Embargo Period


Document Type


Degree Name

Ed.D. Educational Leadership


Educational Services and Leadership


College of Education


Sisco, Burton R.

Committee Member 1

Lacke, Christopher

Committee Member 2

Coaxum, James


individual, organization, organizational, teams, tools


Organizational change; Information technology


Higher Education | Organizational Behavior and Theory


This dissertation study focused on organizational development (OD) as it related to implementing a new technology, the Cognos reporting tool, within working groups at a mid-sized University, in southern New Jersey. In this study, I intended to understand how these two work groups accomplished this change on an individual, team, and organizational level, while they achieved success through dealing with stressors associated with the software implementation. I was especially interested in how individuals in the two workgroups dealt with a major change within their organization. I was also interested in evaluating my personal leadership skills as a contributor to the organizational change.

This research consisted of two phases. The first phase involved the distribution of research packs containing the Dimensions of the Learning Organization Questionnaire instrument, Margin in Life instruments, and demographic questions. The second phase of the study encompassed one-on-one interviews. Results indicated that helping others, and communications were key factors in implementing a new software reporting tool. For Leadership, sharing a vision proved a strong bond with the work groups. This study provides empirical evidence that implementing a new reporting tool is a detailed and a complex process. Further research would be required for a broader perspective.