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Author Bio

Sam Katzif is an Associate Professor in the College of Graduate Studies at Midwestern University in Glendale, Arizona. As a member of the Department of Microbiology and Immunology, he gives lectures in Medical Microbiology for students in the Colleges of Medicine, Podiatry, Pharmacy, and Veterinary Medicine. In 2013, Sam was introduced to the world of ontological inquiry through his participation in the Being a Leader and Effective Exercise of Leadership Course. Since 2014, he has used this ontological/phenomenological model to lead a leadership class for future healthcare professionals at Midwestern University.

Keywords

Healthcare, listening, communication, ontology

Abstract

The conversation between a healthcare provider and a patient is one component of obtaining information for diagnosis and treatment. Responsibility rests with healthcare providers to actively lead this conversation so this exchange of information is accurate and complete with nothing added to and nothing left out. The question then becomes, “Do the words of the patient land word for word with their practitioner?”. In the world of “being” or ontology the answer is no. This article will focus on an ontological perceptual constraint known as Already-Always-Listening and introduce the practice of Authentic Listening as access to a transformation in healthcare provider and patient communication.

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