This interactive program will give attendees the opportunity to think critically about the future of the physical reference desk while challenging their own assumptions about reference. The presenters will lead a discussion based on their results from a national, mixed-methods survey of 239 academic libraries from the United States. The survey focused on reference desk models and librarian perceptions of the value of a physical reference desk as well as their opinions on the future of the desk. Attendees will have the opportunity to collaborate in a Google Doc brainstorming ideas for the future.
Kennedy, Samantha; Kipnis, Daniel G.; and Lierman, Ashley, "Facing the Future: New directions for the reference desk based on findings from mixed-methods survey of United States academic libraries" (2021). Libraries Scholarship. 28.
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