Document Type


Version Deposited

Published Version

Publication Date

Spring 4-1-2021

Publication Title

ACRL 2021


This interactive program will give attendees the opportunity to think critically about the future of the physical reference desk while challenging their own assumptions about reference. The presenters will lead a discussion based on their results from a national, mixed-methods survey of 239 academic libraries from the United States. The survey focused on reference desk models and librarian perceptions of the value of a physical reference desk as well as their opinions on the future of the desk. Attendees will have the opportunity to collaborate in a Google Doc brainstorming ideas for the future.


Access to the Q&A from the presentation can be found here:

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.