Date Approved

5-8-2003

Embargo Period

5-2-2016

Document Type

Thesis

Degree Name

M.A. in School and Public Librarianship

Department

Special Educational Services/Instruction

College

College of Education

First Advisor

Shontz, Marilyn

Subject(s)

Camden City Free Public Library (Camden, N.J.); Adult services in public libraries; Public libraries--Use studies

Disciplines

Library and Information Science

Abstract

The purpose of this study was to determine how adult patrons were using the Federal Street branch of the Camden City Free Public Library. Additionally, the study measured patron satisfaction with the current level of service that the library was providing. One hundred and three responses were collected over an eight week period. Patrons were asked to evaluate twelve services based on present level of service and importance. From these responses the researcher was able to calculate satisfaction. The services were divided into three service areas: Information Services, Print and Electronic Resources and Library Services. Results of the survey showed that adult patrons were using their library for a number of reasons however, computer access stood out as a main service used by patrons. Overall patrons appeared to be very satisfied with the services provided by the Federal Street Branch of the Free Public Library. Patrons were highly satisfied with Library Services and Print and Electronic Resources areas respectively.

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